Privacy Policy

How we collect, use, and protect your personal information.

Last updated: May 2, 2026

1. Introduction

Shikho ("we", "us", or "our") operates the online learning platform accessible at getshikho.com. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our platform.

By using Shikho, you agree to the collection and use of information as described in this policy. If you are under 18, please ensure your parent or legal guardian has reviewed this policy and consents to your use of the platform.

2. Information We Collect

We collect the following categories of personal information:

  • Account information: Name, email address, mobile number, and password when you register.
  • Profile information: Class level, institution name, and exam targets you provide during onboarding.
  • Usage data: Lessons watched, quiz results, session duration, and progress data generated through your use of the platform.
  • Device information: Device type, operating system, IP address, and browser information for technical support and platform optimisation.
  • Payment information: Payment is processed by third-party providers. We do not store full card details on our servers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Shikho learning platform.
  • Personalise your learning experience and generate your progress dashboard.
  • Send notifications about live classes, new content, and your learning streak.
  • Respond to your questions submitted through the doubt-solving feature.
  • Communicate important updates about your account or the platform.
  • Analyse usage patterns to improve course content and platform features.

4. Information Sharing

We do not sell your personal information to third parties. We may share information in the following circumstances:

  • Service providers: With trusted third-party service providers who assist in operating the platform, subject to confidentiality agreements.
  • Legal obligations: When required by law or in response to valid legal process from authorities in Bangladesh.
  • Business transfers: In connection with a merger, acquisition, or sale of substantially all of our assets, with notice provided to affected users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at [email protected]. Certain records may be retained for legal compliance purposes for a limited period after account deletion.

6. Security

We implement industry-standard security measures including encrypted data transmission, access controls, and regular security reviews. No internet-based service can guarantee complete security, and we encourage you to use a strong, unique password for your Shikho account.

7. Children's Privacy

Shikho serves students including those under 18. We take the privacy of young users seriously. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13 without appropriate consent, contact us immediately at [email protected].

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 business days.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email or an in-app notification. Continued use of Shikho after changes take effect constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy, contact us at:
Shikho, 28 Kemal Ataturk Avenue, Banani, Dhaka 1205, Bangladesh
Email: [email protected] | Phone: +880 2 5550-1865